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Terms and conditions of sale and delivery

In connection with online trading at cuecollective.dk, you automatically acknowledge having read and understood the below terms and conditions of sale and delivery. Changes are only valid if C.U.E. ApS has separately and in writing given its consent. 

2 year warranty on all purchases.

 

General company information

These terms and conditions apply to agreements entered into with:

Legal name: C.U.E. ApS

Business registration number:

Address: LEMCHESVEJ 7, 2900 HELLERUP, DENMARK

Email: cue@cuecollective.dk

 

Conclusion of purchase agreement
When you order an item online at cuecollecitve.dk, we will subsequently send you an order confirmation by e-mail. Information provided by customers when placing an order is used in relation to the collection of payment and the shipment of the item. We deduct the payment when the item/s is shipped.


Acceptance of electronic communication
In connection with online purchases from cuecollective.dk, customers accept that communication and messages can be sent to the e-mail address provided by customers. Customers hereby accept that electronic messages have the same legal effect as those not sent by electronic mail.

Payment
All prices on cuecollective.dk are incl. VAT. Orders placed via cuecollective.dk are treated as transactions to end consumers, and 25% VAT is included (no VAT on USA orders). It is not possible for companies to get a VAT refund through C.U.E.


All customers paying with a credit card are subject to validation control, and C.U.E. reserves the right to withhold an order if it is assessed that further security control is required.

Delivery and shipping costs
Information about shipping cost will be available during the shopping process, before checkout in the webshop.

If the order contains large items, delivery to curb applies. C.U.E. chooses the means of transport and route to the delivery address provided, and buyer immediately assumes liability for the product upon delivery. All other delivery is ex warehouse Copenhagen with a surcharge for delivery.

If the order involves delivery of large items, customers will be contacted by telephone in order to arrange for delivery. For delivery outside cuecollective.dk, delivery time will be provided and agreed upon with the sales person involved.

Delivery outside Denmark
In case of delivery outside Denmark, buyer pays all shipping and freight costs.

When ordering goods for delivery outside the EU, buyer does not pay Danish VAT, but VAT, import fees and/or taxes may be charged in accordance with national rules as soon as the package arrives at the country of destination. Unfortunately, C.U.E. ApS cannot predict the amount that may be charged on the order. Buyer is solely responsible for paying all relevant import costs to the country of destination.

C.U.E. ApS no longer assumes liability for the goods from the point when they are delivered to the freight company.

Custom made product delivery policy
Custom products takes 8-10 weeks to manufacture & 1-2 weeks to deliver. We might deliver earlier, and if so, we will let you know. In case we need more time we will also let you know. All large deliveries are to your doorstep. Everything is 100% handmade from top to bottom.

Right of cancellation of online purchases
Customers may cancel orders for goods purchased on the C.U.E. webshop within two weeks, counting from the time customers receive the product. Should the first day after the two weeks be a public holiday, Constitution Day, Christmas Day or New Year's Eve, the deadline for returning the product is on the following business day. 

If the order consists of several lots or parts, the cancellation deadline expires two weeks after the day customers receive the last lot, or the final part is in customers' physical possession.

Within two weeks of receipt of the order, C.U.E. must be notified that buyer wishes to cancel the purchase by using the enclosed cancellation form. In this notice, customers must clearly inform C.U.E. that they want to use the right of cancellation.

Buyer cannot cancel by simply refusing to receive the item without clearly notifying C.U.E.

Returned products
Customers must send the order back to C.U.E. without undue delay and no later than two weeks after notifying us of the cancellation of the purchase. If a purchase is cancelled, the return label that was received with the item may be used. Please keep the package number until we have confirmed receipt of the return package. Customers pay the return charge – the amount is deducted from the credit note. Customers carry the risk of the goods until the time of delivery of the goods to C.U.E.

If the original packaging is missing, this may reduce the value, so it is recommended that the item be returned in original packaging. This will ensure that the full amount can be returned to customers.

Certain goods cannot, by their nature, be returned by ordinary mail. This applies to large items such as armchairs, sofas, etc.

If C.U.E. is selling a product tailored individually to the customer's needs, please note that the right of cancellation is only valid until the manufacturing/customisation of the product has commenced.

Normally, you have a 14-day return policy unless it is a custom-made product. 

Condition of the product when returned
Customers are liable for any degradation of the product's value due to other handling than what is required in order to determine the nature, characteristics and functioning of the product. In other words, customers can try the product in the same way as if it was tried in a physical store, but the product cannot be taken into actual use.

If the product has been tested beyond what is described above, C.U.E. ApS considers it as being used, which means that, upon cancellation of the purchase, customers will only receive part or none of the purchase amount, depending on the product's commercial value.

Repayment of purchase amount
If customers regret the purchase, we will refund the amount paid. In the case of a loss of value, for which customers are liable, this will be deducted from the purchase amount.

If customers make use of the right of cancellation, we will refund all payments received without undue delay and, in any event, within two weeks from the date of receipt of the notice of cancellation of the purchase.

C.U.E. ApS can withhold the refund until C.U.E. ApS have received the return.

In case of cancellation of the purchase, the item must be returned to: Kronprinsessegade 6, parterre, 1306 Copenhagen K, Denmark. 

We do not accept packages without distribution or packages sent COD.

Force majeure
All orders are accepted subject to force majeure, including war, civil unrest, natural disasters, strikes and lock-outs, shortage of raw materials, fire, damage to C.U.E. ApS’ or C.U.E. ApS’ supplier's production equipment or storage facilities, transportation issues, import/export prohibition, or any other event, which prevents or restricts C.U.E. ApS’ ability to deliver. In case of force majeure, C.U.E. ApS can choose to cancel the order or to deliver the agreed items as soon as the hindrance to normal delivery has ceased to exist. In case of force majeure, C.U.E. ApS accepts no liability for any loss suffered by buyer as a result of non-delivery.

Right of complaint
The rules on defects contained in the Danish Sale of Goods Act apply.

When customers place an order with C.U.E. ApS in the capacity of a consumer, they have 24 months' right of complaint. This means that customers can either get the item repaired or replaced, or have the purchase price returned or reduced, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other injurious behaviour.

Customers must lodge a complaint within "reasonable time" after discovering the defect in the item. If a complaint is lodged within two months after the defect is discovered, the complaint will always be deemed to be timely.

If the complaint is justified, C.U.E. ApS will refund customers' (reasonable) shipping costs. The item must always be returned in proper packaging. Remember to get a receipt for shipping so that C.U.E. ApS can refund shipping costs.

The item must be sent to: Kronprinsessegade 6, parterre, 1306 Copenhagen K, Denmark. 

When an item is returned, customers must state the reason for the complaint in as much detail as possible.

Product liability
To the extent that mandatory legal provisions do not specify otherwise, C.U.E. ApS is not responsible for operating loss, loss of profit or any other indirect loss due to product defects. Reference is also made to the rules of the Danish Product Liability Act.

Avenues of complaint
A complaint relating to a product or service procured from C.U.E. ApS must be submitted to the Danish Competition and Consumer Authority's Consumer Complaints Board, Carl Jacobsens Vej 25, DK-2500 Valby. Complaints can be lodged with the Consumer Complaints Board via www.forbrug.dk.

The EU Commission's online complaint portal can also be used for lodging a complaint. This is particularly relevant if consumers are domiciled in another EU country. Complaints can be lodged here – http://ec.europa.eu/odr. When submitting a complaint, consumers must enter our e-mail address: cue@cuecollective.dk

Reservations
C.U.E. makes no guarantees against deviations in colour rendering on photographs of products, errors in prices or typographical errors, etc. on the webshop. Also subject to changes in VAT and tax.

Disputes
Disputes must be settled in accordance with Danish law with the venue being the City Court of Copenhagen unless otherwise stipulated in mandatory consumer legislation.

Privacy policy
C.U.E. takes a great deal of care in ensuring that information which is obtained about you is treated appropriately. We will not pass on or sell your personal information to any third parties. All information is stored securely and is only accessible to trusted employees.

The electronic payment system in the C.U.E. webshop is secure and encrypted.

The webshop uses cookies to manage the contents of the shopping basket. A cookie is a file that is stored on your computer. The webshop allows one to save your personal data to facilitate the next visit to the shop. Do you want to delete this information this can be done in the settings of your browser.

C.U.E. participates in Google Adwords and Google Display Network remarketing, which use the DoubleClick cookie. This cookie tells Google that you have browsed our site and it may show C.U.E. ads on other sites you visit. Opt-out of customized Google Display Network ads by visiting the Ads Preferences Manager or install the Google Analytics Opt-out Browser Add-on to control your browsing experience.

When shopping on our webshop, we ask for your name, address, telephone number and e-mail address. This information is used solely to process your order. Information reported will be stored electronically for 5 years in an unencrypted form. The "contract" is not stored in a manner so that it can be referenced later.

We also collect the IP addresses from which purchases are made. This information will normally be of no use, but may possibly be used in police investigations. All fraudulent orders are reported to the police.

On request we gladly inform you about your personal data that we have registered in our system. Upon request, this data will be deleted, of course.

As a registered user, you have the right to know that C.U.E. collects and processes your personal data. See above for your personal data.

You also have the right to know how we process your data. 

If we process incorrect data, you have the right to correct this information.

You have the right to obtain erasure of personal data if we do not have a legal basis for the processing of such data and you can file a request asking us to erase this data to the extent that you think we retain such data.

If you think we are processing your data for marketing purposes and that we are not entitled to do so, you can object to this and it is our obligation to make a decision in regard to your objection.

You have the right to ask for a copy of your personal data in a format that allows transfer to a different service provider or supplier. We can only hand over personal data digitally if they are available in such a format.

If we process your data on the basis of your consent, you are - as a registered user - entitled to withdraw your consent at any time. 

We shall, in this connection, inform you that we may rely on a different legal basis for continuing to process your data. In that event, we reserve the right to process any data to the extent that it complies with applicable law.

If you think that we have failed to comply with the General Data Protection Regulation while processing your personal data or in any other manner acted against the regulation, you have the right to file a complaint with the Danish Data Protection Agency. See www.datatilsynet.dk for more information about the Danish Data Protection Agency.

Data Protection
We have adopted the following organisational and technical measures on our IT platform with the aim of protecting your personal data.

  • Antivirus on all IT systems that process personal data.
  • Backup of all IT systems that process personal data.
  • Use of branch-specific IT systems for processing activities.
  • Data processor agreements with vendors, who process personal data on the behalf of C.U.E.
  • Non-disclosure agreements with employees, who need to process personal data.

If you have any questions, please contact us on cue@cuecollective.dk

CUE COLLECTIVE LEMCHESVEJ 7, 2900 HELLERUP,  DENMARK